Information We Collect

When you interact with goiyavapylio's services, we collect information that helps us provide better financial accountability support. This includes personal details you share directly with us and information we gather automatically through your use of our platform.

Personal information we collect includes your name, email address, phone number, and business details when you enquire about our services. We also collect financial data you choose to share during consultations, which helps us understand your accountability needs.

• Contact information including name, email, phone number, and business address
• Financial information you provide during consultations and assessments
• Communication records from our interactions with you
• Website usage data including IP address, browser type, and page visits
• Cookies and similar tracking technologies for website functionality

How We Use Your Information

Your information serves specific purposes that directly support our ability to help you achieve financial accountability. We use this data to deliver personalised services, communicate effectively, and improve our offerings based on real client needs.

We process your personal information to schedule consultations, prepare customised accountability frameworks, send relevant updates about your progress, and maintain records of our professional relationship. This processing is essential for delivering the financial guidance you've requested.

• Delivering financial accountability consultations and ongoing support
• Creating personalised accountability frameworks for your business
• Communicating about appointments, progress updates, and relevant insights
• Processing payments and maintaining financial records
• Improving our services based on client feedback and usage patterns
• Meeting legal and regulatory requirements in the financial services sector

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and Privacy Amendment Act 2022, you have significant rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.

You can request access to the personal information we hold about you, ask us to correct inaccurate data, or request deletion of your information in certain circumstances. If you're concerned about how we've handled your data, you can lodge a complaint with us or directly with the Office of the Australian Information Commissioner.

• Access your personal information and understand how we're using it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information in applicable circumstances
• Object to certain types of data processing
• Request data portability for information you've provided to us
• Lodge complaints about our privacy practices

Data Security and Protection

Protecting your financial information is fundamental to our professional relationship. We implement multiple layers of security measures that meet industry standards for financial services in Australia.

Our security approach includes encrypted data storage, secure transmission protocols, restricted access controls, and regular security audits. All team members receive privacy training and sign confidentiality agreements before accessing any client information.

We store your information on secure servers located in Australia, with backup systems that maintain the same security standards. Access to your data is limited to team members who need it for providing your services, and all access is logged and monitored.

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for all system access
• Regular security audits and vulnerability assessments
• Strict access controls limiting data access to authorised personnel
• Secure backup systems with encryption and access logging

Data Sharing and Third Parties

We maintain strict control over your personal information and only share it in specific, limited circumstances that directly support your service delivery or meet legal requirements.

Occasionally, we work with trusted service providers who help us deliver better financial accountability services. These might include secure cloud storage providers, communication platforms, or payment processors. All third parties sign comprehensive data protection agreements and must meet our security standards.

• Payment processors for handling consultation fees and service payments
• Cloud storage providers that meet Australian data sovereignty requirements
• Communication tools for secure client correspondence
• Professional advisers including lawyers and auditors when required
• Government agencies when legally required or authorised

We never sell, rent, or trade your personal information to other organisations for their marketing purposes. Any data sharing is governed by strict agreements that maintain the same privacy protections you expect from us.

Data Retention and Deletion

We keep your information only as long as necessary to provide services, meet professional obligations, and comply with Australian record-keeping requirements for financial services.

Active client records are maintained throughout our professional relationship and for seven years after services conclude, which aligns with Australian taxation and business record requirements. Communication records and consultation notes follow the same retention schedule.

When retention periods expire, we securely delete your information using certified data destruction methods. You can request early deletion of certain information, though some records may need to be maintained for legal compliance.

Website Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our services. These help us provide a better online experience and identify ways to improve our content.

We use essential cookies for website security and basic functionality, analytics cookies to understand website usage patterns, and preference cookies to remember your choices. You can control cookie settings through your browser, though some website features may not work properly if essential cookies are disabled.

• Essential cookies for website security and core functionality
• Analytics cookies to understand visitor behaviour and improve content
• Preference cookies to remember your settings and choices
• Communication cookies for contact forms and enquiry systems

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices.

Minor updates that don't affect how we collect or use your information may be posted without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If new privacy laws or regulations affect how we handle your information, we'll update our practices and policies accordingly, always maintaining or improving the protection of your personal data.